well they've highlighted two points on this line so I guess they want you to use them.
\(\text{the two points are }(3,21) \text{ and }(6,12) \\ \text{we calculate the slope as }m = \dfrac{y_2-y_1}{x_2-x_1} \\ m = \dfrac{12 - 21}{6-3} = \dfrac{-9}{3}=-3 \\ \text{using the first point, point slope form is thus}\\ (y-21)=-3(x-3) \\ \text{and with a bit of rearranging we get }\\ y = -3x + 30 \text{ which is slope intercept form}\)
for (b) just plug in x=0 for the y intercept
we already found the slope as m=-3
so his delivery time decreased 3 minutes per day