(x + 2)^2 - (x -2) - 20
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x^2 - 9
Simplify the numerator = x^2 + 4x + 4 - x + 2 - 20 = x^2 + 3x - 14 ...this is not factorable
The denominator factors as ( x + 3) ( x - 3)
So....the answer is
x^2 + 3x - 14
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(x + 3) ( x - 3)